Warranty

Warranty Period is Determined by manufacturer, and can be found on the product page or manufacturer's website. Hoverboard.com will honor all manufacturer's warranties for the products we sell on hoverboard.com No need to contact the manufacturer, our customer support team can help directly.

GOTRAX Brand Warranty

Please view the warranty policy that applies to your product. If you're not sure which warranty applies, check our the specifications section of our product page, the user manual, or contact our support.

GOTRAX KIDS: Click Here to Read our 90 Day Warranty Policy for all Hoverboards, Kids Scooters, and Toys.

GOTRAX ADULT: Click Here to Read our 6 Month Warranty Policy for all Adult Electric Scooters and Electric Bikes.

 

All Other brand Products: 90 Day - 3 Month - WARRANTY AND REPLACEMENT POLICY

All GOTRAX Hoverboards, Kids Electric Scooters, and other Kids toys are covered under our 90, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

As for warranty transfer, the hoverboard or scooter transferee can only benefit from the warranty when both of these conditions are met:

  • The 90 Day package hasn't expired since the initial owner has received it;
  • The new owner has the initial purchaser’s name and the original order number.

COVERED PRODUCTS

Hoverboard.com will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Frame

hoverboard and e-scooter frames are covered by a replacement warranty for 90 Days

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized Hoverboard.com service representative will determine if the frame meets the replacement standard.

Hoverboard.com reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Hoverboard.com discretion.

Frame issues excluded from this warranty include but are not limited to:

  • Corrosion
  • Paint fade, scratches, and impact marks
  • Impact damage
  • Non-reversible modification (such as drilling or welding)
  • Chain guard mounted to the frame, if applicable

Batteries

Hoverboard.com batteries are covered by a 90 Day warranty.

During the first 90 Days of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective directly by Hoverboard.com only.

This Limited Warranty does not cover:

  • Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;
  • Defects or damage caused by private modification;
  • Scratches, dents, and cosmetic damage, unless caused by Hoverboard.com;
  • Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
  • Ordinary wear and tear;
  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Hoverboard.com for the Products;
  • Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;
  • Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

      In addition, with respect to the battery, this Limited Warranty does not cover        defects or damage resulting from following actions or situations:

  • Charging with a battery charger not intended or appropriate for use with the Battery;
  • Using a battery charger improperly;
  • If any of the seals on the battery are broken or show evidence of tampering;
  • If the Battery has been used in equipment other than the Scooter / Bike for which it is specified.

Parts & Components

Original Hoverboard.com parts and components are covered by a 90 Day limited warranty.

This Limited Warranty does not cover:

  1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
  2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
  3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extends one week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;
  4. Labor charges for part replacement or changeover;
  5. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
  6. Scratches, dents, and cosmetic damage not caused by Hoverboard.com;
  7. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
  8. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Hoverboard.com for the Products;
  9. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
  10. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
  11. Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by Hoverboard.com. Parts not typically covered include but are not limited to:
  • Brake pads
  • Rotors
  • spokes
  • Tires/tubes
  • Chains
  • Chain rings
  • Cassettes
  • Crank-set
  • Screws
  • Fenders
  • Keys

 

​Battery Related Issues:  Lithium-ion battery packs are consumable products that can lose charge capacity over time. See here for tips on prolonging the life of your battery. (link to scooter info page on how to take care of scooter) Defective batteries are rare, but they are covered under warranty.  Receiving a defective battery would usually mean it can not be charged or operated inside the scooter.  If you believe your battery is defective, please upload photos of the battery's serial number below.

​Dead on Arrival: In the rare case where your scooter arrives defective, Hoverboard.com will either replace the defective component, repair the scooter, or send a replacement unit at no charge.  In situations where the scooter needs to be sent back to us, we will provide a prepaid return label. Dead on Arrival claims must be made within the first 14 days.

​Mulberry Extended Warranty:  The extended warranty is available to purchase at checkout or up to 30 days after purchase.  For more details on the extended warranty, including instructions on how to submit a claim - please see **Link to mulberry**

​For customers experiencing issues that fall outside the warranty period, we are still here to help.  Spare parts can be purchased directly from our online store, and we provide detailed instructions for replacing common components. 

​International Customers

​The same warranty and return conditions outlined above also apply for international orders shipped outside the US.  However, the buyer will be responsible for shipping and customs duties & taxes when shipping the product back for a return or repair.