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Frequently Asked Questions

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How does someone learn the Hoverboard?

The best way is to have a long path with something to hold onto, like a wall, or
better, a railing. Always wear a helmet along with other protective wear if you
want to go fast and attach the Hoverboard’s protective bumper during training so
you don’t scratch it. Just stand on the Hoverboard with your hands on something
solid and feel its response. After a while, move slowly back and forth while still
holding on. Get a feel for how to accelerate and decelerate. The Hoverboard is
like a bike in that you cannot stay on unless it is moving. Turning, and even just
staying-on at low speeds is done by twisting your waist, pointing the board
(while you are moving) in the direction you start to lean. At higher speeds,
turning is accomplished by tilting the Hoverboard, just like a Skateboard. After
a while, these actions become second-nature and as you get very proficient, you
come to learn how truly nimble the Hoverboard can be.

Once you’ve learned, is the Hoverboard easy to ride?

Yes, mastering the Hoverboard is getting to the point where it becomes completely
natural. Very subtle body movements exercise the entire control envelope of the
Hoverboard, so once you start to relax and fully learn that simple envelope, it is
actually very easy. Turning is hard in the beginning, usually with the rider
resorting to a lot of arm movements, but over time, arm movements give way to
strategic tilting of the board and body positioning.

Is the Hoverboard as easy to learn as it looks?

Definitely NO. The Hoverboard takes most people hours to get to where they can
barely ride and days to get comfortable. After that, it can take from weeks to a
lifetime to truly master. Riding the Hoverboard is an EARNED experience, maybe
comparable to learning to surf or slalom water-ski. The people in the first
company video had about 5 sessions of practice, each lasting about an hour, but
spread over one to two weeks.

Is there a warranty available?

Yes, the Hoverboard comes with a 1-Year warranty against defects.

If my Hoverboard “phones home” and there is something wrong, does Hoverboard pay for the shipping to get it fixed or do I?

The Hoverboard warranty does not include shipping. Also, in the event of damage
or failure, it is not likely that you would need to ship it back to the factory as
the Hoverboard is modular and designed with unprecedented levels of
self-diagnostics as well as user serviceability. Still, if you are uncomfortable
swapping out components within your Hoverboard, we will also be building a network
of certified “power-users”, so it is likely there will be someone very near you
who can quickly fix your Hoverboard while also maintaining, or even extending the
warranty. Of course, we are still always happy to take a Hoverboard in and make
it new again.

In the event my Hoverboard is stolen, can the factory shut it down?

Yes, if your Hoverboard is stolen or lost, you can report that to the factory and
the factory can shut it down the next time it makes a connection either over a new
user’s cell phone, or by a paired Wi-Fi connection. If the thief, or new user
never connects, the Hoverboard will stop operating over a few days. If any stolen
Hoverboard components appear in any other Hoverboard, that Hoverboard will also be
shut down. The Hoverboard represents a significant investment and we are dedicated
to protecting your investment as well as maintaining it in every way possible.

Can I disable this feature?

You can stop this communication, but after a few days, the board will stop working.
We are very committed to making sure there is NO market for stolen Hoverboards or
even Hoverboard components. Also, this connection allows us an extra measure of
safety, which we are also very committed to.

Will my movements be recorded and tracked?

Loosely perhaps, but not in real-time. We don’t benefit from knowing where
Hoverboard owners are at any instant in time, but everybody benefits from knowing
generally and historically where Hoverboards are being ridden as that can impact
options we may offer in the future as well as tell us valuable information about
where we should locate our Superchargers.

Does it check in with the “home factory” or with whatever facility is geographically closest?

The Hoverboard can only communicate to the factory over the owner’s connected cell
phone or owner-paired Wi-Fi hotspots.

How often will my Hoverboard “check in” with the factory?

The Hoverboard checks into the factory through your phone or over your home Wi-Fi
at a minimum of once every few days. The Hoverboard wants to be gentle on your
data plan and so will make every effort to favor the Wi-Fi, and the actual data
the Hoverboard reports is very minimal relating mostly to just board health and
riding patterns.

How much energy does lighting use?

Hoverboard lighting can impact range between 5 and 10 percent.

How much energy does music use?

The energy music takes to play, even loudly through the Hoverboard, is negligible.

Do I need to worry about power surges destroying the battery during recharge?

No, the Charging Unit and the Battery Management System (BMS) fully protect the
battery systems in the Hoverboard. Steady sources above 48VDC, however, can
damage the Hoverboard electronics. We recommend you use Hoverboard external
packs, chargers and Superchargers, but still offer connector components and
instructions to allow you to venture beyond.

Can I attach extra battery packs to the Hoverboard? Will they affect the board’s balance?

The Hoverboard will charge from any DC input from 12 to 48VDC, so you could just
strap a battery to the board, or have one in your backpack and charge while you
are riding. Neither should have a big impact on balance. While the amount of
current the Hoverboard will draw to charge is automatically set with Hoverboard
chargers, the current can be set by the phone app for other power sources. Be
sure not to set the Hoverboard internal charger to take current at higher levels
than the exterior source can safely provide.

How do I replace the battery, and what is the cost?

The Hoverboard contains two identical battery packs. To replace them, the user
would remove the two tire shields, then with four screws, simply detach the
central Drive Unit – it just un-plugs and pulls out the bottom of the deck.
After that, the deck perimeter screws are removed and the bottom cover taken-off.
The packs can then be lifted out and replaced. Breaking down a Hoverboard is fun
and easy – but not so easy that you would swap out packs daily for additional
range. To do that, keep a separate battery pack and charge while you are riding –
or just use a Supercharger.

How long does the battery last?

All Lithium Ion batteries degrade slightly over the years and cycles. This will
vary significantly based on use, but the Hoverboard uses best-in-class batteries
from reputable vendors holding the highest positions in cycle life. Most likely,
your battery packs will still be going strong when you want to replace them for a
more advanced version anyway.

What equipment do I need to take advantage of the “Supercharger”?

None. All Hoverboards will be compatible with the Superchargers. Just plug it in.
We are evaluating potential benefits of Active vs. Passive charging (internally)
and may be offering some options with regard to the battery pack and these options
may or may not impact Supercharging timing. Generally speaking, however, you
should expect about a mile of range per minute of charge at a minimum.

How do I “pass a charge”?

Some of the extended-range battery solutions we are looking to offer pack so much
range that we see the possibility of one rider wanting to share charge with
another. This can be done with a special cable. Just plug the cable into both
Hoverboard charging ports and press one of the arrow buttons in the back-shell of
that cable to indicate the direction you wish the charge to go. Use the phone apps
or the bar graphs to monitor progress.

Let’s say I’m running low on battery power but think I can make it home. What techniques can I use to conserve my power usage?

Straight and level riding without a lot of change in speed helps a lot. Carrying
it up hills and riding it down hills would actually increase the charge.
Turning off the Hoverboard’s lighting can improve range from between 5 and 10
percent.

Does the battery get recharged while I’m riding downhill?

Yes, the Hoverboard has “Regenerative Braking”, so when you are going down a hill,
or even just decelerating on the flat, charge gets passed back to the batteries.

How does hill type terrain impact my range?

Going up a hill takes a lot of power, but going down the other side can put most
of that back into the batteries, so hills will reduce range, but the net difference
between the elevation of the starting and ending points is the most relevant.

How do I know how much charge I have left?

The phone app will show the remaining charge, but, by default, that can also be
seen by the right-most bar graph at either tip of the board. There are 10 bars,
each one shows about a mile of range with the standard battery. That assumes you
haven’t programmed your right bar graph to indicate something else.

How many miles do I get from a charge?

Range depends on many factors, speed, wind, surface condition, riding style, etc.,
but normally, on the standard battery, the rider should expect over 10 miles of
range under ideal conditions and going about 8mph. We are developing extended
range packs. They will fit in the same space, but be a little heavier. We plan
to have different types of battery packs you can install yourself, but having a
Supercharging network is our vision for unlimited range.

How can I keep up with the latest Hoverboard modular offerings and upgrades?

Make sure you enter your email address at
www.hoverboard.com and you will be
alerted to all new product developments.

I’ve read that the Hoverboard is “modular” and upgradeable. What does that mean? What are some things I might be able to upgrade in the future?

The Hoverboard represents a big investment and we have designed it to protect
our early adopters from early obsolescence. That is why we have first, taken
the extra time and invested the extra effort to deliver a 3rd generation
product 1st. Still, we expect to continue making significant advances and so
have made the Hoverboard modular and user-serviceable to protect our early
adopters from their early-purchased boards from going obsolete. New, more
advanced components will be designed for easy user-retrofit. We will be
working on different types of battery solutions and potentially a range of
Drive Unit power levels as well as solutions that may offer lower weight.
Any of these as well as other components can be purchased and easily
swapped-in by the Hoverboard owner or a friend who is handy with a screw-driver
and can read a 1-2-3 guide.

Are there different treads available for off-road use?

We are experimenting with different tire-types. Solid, Polyurethane tires
give the best “carving” experience on pavement, but pneumatic tires provide
the smoothest ride and operate on dirt paths. We are working to develop a
pneumatic tire with a special profile that combines both excellent handling
as well as smooth performance on rough surfaces. All solutions being designed
and evaluated will be compatible with the standard Hoverboard Drive Unit.

How do I replace a tire?

To replace a tire, remove the two tire shields, then with four screws, remove
the central Drive Unit by simply sliding out the bottom of the Hoverboard.
The tire is clamped on both sides by rings. Remove these rings and the tire
can be pulled off and replaced. Screw the rings back on, plug the drive unit
back into the Hoverboard deck, reinstall the four screws, and return the tire
shields. All the screws for this procedure are the same type and length,
6-32×1/2 Socket Head, so you don’t have to worry about mixing them up.

Is there any kind of riding surface I might encounter that would interfere with the Hoverboard’s sonar or sensors—in other words, its ability to work properly?

Not really. Basically, any surface the Hoverboard could ride on would be very
conducive to the sonar technology. In addition to the sonar, the Hoverboard
has gyro and gravity sensors that ensure a smooth and even ride.

Do I need to worry about dust, sand or mud?

Yes, it is important that the wheel seals be in perfect shape to cope with
dust, sand or mud, and it is still not recommended that the Hoverboard be
used in such environments. The Hoverboard is extensively sealed, but only
when every seal is performing absolutely perfectly will it be impervious to
water.

What if my Hoverboard gets wet? What if it is entirely submerged?

Water-splash on the Hoverboard should be fine. Before riding on wet pavement
or in the rain, you should be absolutely sure your wheel-seals are in perfect
shape. If a Hoverboard gets totally submerged, it must NOT be turned-on. If
there is suspicion or evidence of water incursion, then the Hoverboard should
be taken apart and dried-out. Then, once fully dried, reassembled and tested.

Is there any regularly scheduled maintenance I should perform on my Hoverboard?

The Hoverboard’s only moving part is the wheel. You should regularly
lubricate the seals and replace them when they wear-out. Also, you will
from time-to-time, need to change the tire for a new one, as well as the
skid-plates as they wear.

What kinds of things can I control with Hoverscript?

Hoverscript runs in a computer inside the Hoverboard. Computers have various
inputs, various outputs, and the relationships between the inputs and the
outputs are established through programming. Programming in Hoverscript is
easy with a small set of simple BASIC commands. There are no limits or
presuppositions as to what an owner might like to do with this freedom, so
here, simply, are just some of the inputs and outputs (the rest is up to you):

Hoverboard Inputs:

  • The Rider’s Weight
  • Speed
  • Linear Acceleration (in all three axes)
  • Rotational Acceleration (in all three major planes)
  • Tilt
  • Sonar Values
  • User Buttons (at each end of the board)
  • Time
  • Current
  • Voltage
  • Power
  • Distance Traveled
  • Wheel Position

Hoverboard Outputs:

  • 32-Bit color in all lighted cosmetic features
  • Tuning coefficients
  • Charging rate
  • Bargraph Displays
  • Security Enable/Disable
  • Sounds
  • Music

How do I customize the lighting display?

The phone apps offer many lighting customization options, but infinite freedom
over lighting customization is found through programming the Hoverboard in
Hoverscript.

What is Hoverscript? How does it work?

Hoverscript is a simple programming language that lets the owner customize the
operation of their own Hoverboard where desired. The Hoverscript language is
patterned after “BASIC” for easy learnability, even by total non-programmers.
Superior script languages, like Python, offer more impressive programming
power, but tremendously at the expense of greater complexity, and programming
power beyond BASIC is not needed for Hoverboard purposes. Hoverscript is
designed to enfranchise those programming for the very first time while also
meeting the needs of the advanced programmer.

Will taking my Hoverboard apart void the warranty?

Your warranty will not void just “because” you took it apart, but repairing
damage is chargeable and so if you damage your Hoverboard or its components
in such a way the factory is required to intervene, then it should be expected
there will be some expense.

Can anyone take a Hoverboard apart and put it back together? Is that safe?

To break a Hoverboard down and reassemble it, you should have some basic
experience with simple tools, especially a screw-driver. It is important to
have fundamental understanding about screws and to know what is too-loose and
what is too-tight. Too loose, and the screw can walk itself out over time, and
too tight can damage the thread strip the head or cause it to break-off.
“Snug” is what you are after, and there is a broad range of snug, so it is
actually the easiest setting. If none of this makes sense to you, you should
probably get training, enlist the help of someone else, or use the factory for
service. Beyond that, all the screws are the same, and same-length, 6-32 x ½
Socket-Head, so mixing them up is not an issue. Also, the design is forgiving
of missing screws here and there, or loose screws, although you shouldn’t
knowingly ride a Hoverboard with a known loose or missing screw. To create an
unsafe condition, you would have to venture very far into the no, or
loose-screw zone. The Hoverboard components will not fit together in a
“wrong” way, so when you are done reassembling, if there are simply no extra
components outside – that is a good sign you did it correctly. Written and
YouTube guides will make you more familiar and comfortable, and the Hoverboard
also has extensive self-diagnostics.

Why would someone customize their Hoverboard?

In the beginning, Hoverboards will all be the same, but over time, we will be
making improved modules that even the earliest Hoverboard owners will be able
to purchase and install themselves. As can be seen by the specifications, and
any comparison between the Hoverboard specifications and those of other
personal electric vehicles, we have NOT left a lot of room to improve – but
technologies themselves are changing and advancing with every year and we will
make sure that EVERY Hoverboard out there will be able to keep pace with these
breakthroughs WITHOUT the need to repurchase an entirely new unit, at least for
a reasonable period of time. Our objective is to make sure no Hoverboard
becomes obsolete before its time.

Why is the Hoverboard so expensive?

These are the major reasons the Hoverboard was made as a high-end product:

1) Quality – The greatest cost driver for the Hoverboard stems from the choice
to make the product of unprecedented quality. This has permeated every
component choice and the benefits are greater up-time, seldom being stranded,
and reduced maintenance costs, including shipping and other taxing logistics.
Of course, quality adds up-front cost, but delivers tremendous savings over time.

2) Performance – While the Hoverboard may hold a position at the high end of
purchase-price, part of the actual “value” can be found in looking at its
ratios, like Range/$, Power/$, Power/Weight, Charge-time/Mile. The
Industrial-Class BLDC Direct-Drive Servomotor is a major contributor to the
unit cost, as is compactness of the design. Compressing the Drive Unit into
a narrow disk shape with maximum heat dissipation out the stationary, ribbed
side-walls drove us to some very expensive, large-diameter “Ring Bearings”.
You see the benefit borne out in the Power to Volume and Power to Weight
ratios, as well as the virtually SILENT operation. Bottom-line, it is more
money, but it is much more product to the point where based on the overall
superior ownership experience, the Hoverboard actually delivers the best
overall value.

3) User Serviceability – The Hoverboard’s most apparent novelty is the
surfing-on-land experience, but deeper than that, what sets the Hoverboard so
completely apart from any remotely similar product is that it is designed to
be User-Serviced, and beyond that, even User-Enhanced. Anyone who is
reasonably handy with tools can break the Hoverboard down into its individual
components and put it back together. Wear out a tire? Scratch the LCD?
Gash the deck? – Don’t torture yourself with that terrible feeling that you’ve
done something wrong or made a mistake that will be staring you in the face
forever, or force you to “send it back again…”. Feel the power of being in
control. Wake-up to an entirely new ownership experience – that you own your
Hoverboard; it doesn’t own you. Just buy the cheap piece-part that it needs,
and swap it out yourself. Make your Hoverboard look new again, any time you
want. I can tell you first-hand, the very first time you take your Hoverboard
completely apart and put it all back together, you thereafter relate to it in
a completely different way; it truly becomes YOURS. What’s more, you can even
program it with our “Hoverscript” to be entirely your personalized experience,
mix and match components, upgrade components, evaluate options – whatever you
can imagine. This capability has added cost to the Hoverboard’s development
and some cost to each unit, but the post-purchase savings in money, anguish
and hassle FAR OUTWEIGH the up-front additional cost. Don’t compare the
Hoverboard’s purchase-price to that of other products. Look forward in time,
and consider the total cost of ownership to truly understand the value. The
Hoverboard delivers empowerment where other more typical products invoke
frustration.

4) Future Proofing – Many people are surprised at how mature the Hoverboard
design seems to be. This is no accident. What we chose to do was develop a
3rd generation product FIRST. This was costly in both Effort and Time.
Products that don’t do this, however, end up rewarding their most precious
“Early Adopters” with FAST OBSOLESCENCE. It saddens us to be the first to
buy something only to find out that if we had just waited, we would have
gotten something better. At Hoverboard Technologies, we don’t see ourselves
as selling a product; we see ourselves as selling an overall experience with
an emphasis on the ownership and usage period. That’s not just because we are
“super-nice” (although we definitely are). Our BRAND and what it means in the
marketplace are what are what we wish to build next. Fast Obsolescence is
terrible and to eliminate that as best we could we made two major investments.
First, we future-proofed each individual component. You may have noticed us
going a little “overboard” on each aspect, from charging, to range, lighting,
etc. We did that for one major reason – we wanted to deliver one great product
from the very beginning – fully great from the very first day, so THAT
configuration would LONG SURVIVE any foreseeable cause of obsolescence.
Second, we did what we described before, we made the Hoverboard modular and
User Serviceable so the owner could absorb improvements into their original
investment, without being left out, or having to buy an entirely new product
in the near future. So when you consider the cost of the Hoverboard, consider
the cost of buying two or three of something else. Then also consider the
after-purchase value of OTHER products who’s manufacturers work diligently,
albeit unintentionally, to render the unit you bought – tired and obsolete.

Service – We have to admit, the Hoverboard team started with some “old timers”.
We remember, ‘back in the day’, when companies were more interested in their
ongoing relationship with their customer than in focusing on simply getting
that first-time buy. There is a reason many companies today have no address
on their website, and sometimes even no phone number. By reducing the ways a
customer can contact the company, there are tremendous short-term cost savings
that can be directly made to reduce the list price of the product. Part of the
Hoverboard’s price is simply to maintain the infrastructure to offer the
greatest possible level of customer service. We don’t hold you off with just
an email address or web-form. At the same time, we realize that you might
consider this good OR bad. Whether we realize it or not, all of us are
constantly voting with our pocket-book and often for the poorest possible
experience or service. We search out the lowest possible air-fare, and then
complain that the seats are crammed together or that the service is awful.
Or, we say, “that’s fine, I just want to get from point A to point B”, which
is maybe wiser, but still not what we are about at Hoverboard Technologies.
As you might expect, the Hoverboard is about the journey, and we have simply
chosen to position ourselves so that the total Hoverboard Journey is FIRST
CLASS.

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