Frequently Asked Questions

Is the Hoverboard as easy to learn as it looks?

Definitely NO. The Hoverboard takes most people hours to get to where they can barely ride and days to get comfortable. After that, it can take from weeks to a lifetime to truly master. Riding the Hoverboard is an EARNED experience, maybe comparable to learning to surf or slalom water-ski. The people in the first company video had about 5 sessions of practice, each lasting about an hour, but spread over one to two weeks.

Once you’ve learned, is the Hoverboard easy to ride?

Yes, mastering the Hoverboard is getting to the point where it becomes completely natural. Very subtle body movements exercise the entire control envelope of the Hoverboard, so once you start to relax and fully learn that simple envelope, it is actually very easy. Turning is hard in the beginning, usually with the rider resorting to a lot of arm movements, but over time, arm movements give way to strategic tilting of the board and body positioning.

How does someone learn the Hoverboard?

The best way is to have a long path with something to hold onto, like a wall, or better, a railing. Always wear a helmet along with other protective wear if you want to go fast and attach the Hoverboard’s protective bumper during training so you don’t scratch it. Just stand on the Hoverboard with your hands on something solid and feel its response. After a while, move slowly back and forth while still holding on. Get a feel for how to accelerate and decelerate. The Hoverboard is like a bike in that you cannot stay on unless it is moving. Turning, and even just staying-on at low speeds is done by twisting your waist, pointing the board (while you are moving) in the direction you start to lean. At higher speeds, turning is accomplished by tilting the Hoverboard, just like a Skateboard. After a while, these actions become second-nature and as you get very proficient, you come to learn how truly nimble the Hoverboard can be.

How often will my Hoverboard “check in” with the factory?

The Hoverboard checks into the factory through your phone or over your home Wi-Fi at a minimum of once every few days. The Hoverboard wants to be gentle on your data plan and so will make every effort to favor the Wi-Fi, and the actual data the Hoverboard reports is very minimal relating mostly to just board health and riding patterns.

Does it check in with the “home factory” or with whatever facility is geographically closest?

The Hoverboard can only communicate to the factory over the owner’s connected cell phone or owner-paired Wi-Fi hotspots.

Will my movements be recorded and tracked?

Loosely perhaps, but not in real-time. We don’t benefit from knowing where Hoverboard owners are at any instant in time, but everybody benefits from knowing generally and historically where Hoverboards are being ridden as that can impact options we may offer in the future as well as tell us valuable information about where we should locate our Superchargers.

Can I disable this feature?

You can stop this communication, but after a few days, the board will stop working. We are very committed to making sure there is NO market for stolen Hoverboards or even Hoverboard components. Also, this connection allows us an extra measure of safety, which we are also very committed to.

In the event my Hoverboard is stolen, can the factory shut it down?

Yes, if your Hoverboard is stolen or lost, you can report that to the factory and the factory can shut it down the next time it makes a connection either over a new user’s cell phone, or by a paired Wi-Fi connection. If the thief, or new user never connects, the Hoverboard will stop operating over a few days. If any stolen Hoverboard components appear in any other Hoverboard, that Hoverboard will also be shut down. The Hoverboard represents a significant investment and we are dedicated to protecting your investment as well as maintaining it in every way possible.

If my Hoverboard “phones home” and there is something wrong, does Hoverboard pay for the shipping to get it fixed or do I?

The Hoverboard warranty does not include shipping. Also, in the event of damage or failure, it is not likely that you would need to ship it back to the factory as the Hoverboard is modular and designed with unprecedented levels of self-diagnostics as well as user serviceability. Still, if you are uncomfortable swapping out components within your Hoverboard, we will also be building a network of certified “power-users”, so it is likely there will be someone very near you who can quickly fix your Hoverboard while also maintaining, or even extending the warranty. Of course, we are still always happy to take a Hoverboard in and make it new again.

Is there a warranty available?

Yes, the Hoverboard comes with a 1-Year warranty against defects.

How many miles do I get from a charge?

Range depends on many factors, speed, wind, surface condition, riding style, etc., but normally, on the standard battery, the rider should expect over 10 miles of range under ideal conditions and going about 8mph. We are developing extended range packs. They will fit in the same space, but be a little heavier. We plan to have different types of battery packs you can install yourself, but having a Supercharging network is our vision for unlimited range.

How do I know how much charge I have left?

The phone app will show the remaining charge, but, by default, that can also be seen by the right-most bar graph at either tip of the board. There are 10 bars, each one shows about a mile of range with the standard battery. That assumes you haven’t programmed your right bar graph to indicate something else.

How does hill type terrain impact my range?

Going up a hill takes a lot of power, but going down the other side can put most of that back into the batteries, so hills will reduce range, but the net difference between the elevation of the starting and ending points is the most relevant.

Does the battery get recharged while I’m riding downhill?

Yes, the Hoverboard has “Regenerative Braking”, so when you are going down a hill, or even just decelerating on the flat, charge gets passed back to the batteries.

Let’s say I’m running low on battery power but think I can make it home. What techniques can I use to conserve my power usage?

Straight and level riding without a lot of change in speed helps a lot. Carrying it up hills and riding it down hills would actually increase the charge. Turning off the Hoverboard’s lighting can improve range from between 5 and 10 percent.

How do I “pass a charge”?

Some of the extended-range battery solutions we are looking to offer pack so much range that we see the possibility of one rider wanting to share charge with another. This can be done with a special cable. Just plug the cable into both Hoverboard charging ports and press one of the arrow buttons in the back-shell of that cable to indicate the direction you wish the charge to go. Use the phone apps or the bar graphs to monitor progress.

What equipment do I need to take advantage of the “Supercharger”?

None. All Hoverboards will be compatible with the Superchargers. Just plug it in. We are evaluating potential benefits of Active vs. Passive charging (internally) and may be offering some options with regard to the battery pack and these options may or may not impact Supercharging timing. Generally speaking, however, you should expect about a mile of range per minute of charge at a minimum.

How long does the battery last?

All Lithium Ion batteries degrade slightly over the years and cycles. This will vary significantly based on use, but the Hoverboard uses best-in-class batteries from reputable vendors holding the highest positions in cycle life. Most likely, your battery packs will still be going strong when you want to replace them for a more advanced version anyway.

How do I replace the battery, and what is the cost?

The Hoverboard contains two identical battery packs. To replace them, the user would remove the two tire shields, then with four screws, simply detach the central Drive Unit – it just un-plugs and pulls out the bottom of the deck. After that, the deck perimeter screws are removed and the bottom cover taken-off. The packs can then be lifted out and replaced. Breaking down a Hoverboard is fun and easy – but not so easy that you would swap out packs daily for additional range. To do that, keep a separate battery pack and charge while you are riding – or just use a Supercharger.

Can I attach extra battery packs to the Hoverboard? Will they affect the board’s balance?

The Hoverboard will charge from any DC input from 12 to 48VDC, so you could just strap a battery to the board, or have one in your backpack and charge while you are riding. Neither should have a big impact on balance. While the amount of current the Hoverboard will draw to charge is automatically set with Hoverboard chargers, the current can be set by the phone app for other power sources. Be sure not to set the Hoverboard internal charger to take current at higher levels than the exterior source can safely provide.

Do I need to worry about power surges destroying the battery during recharge?

No, the Charging Unit and the Battery Management System (BMS) fully protect the battery systems in the Hoverboard. Steady sources above 48VDC, however, can damage the Hoverboard electronics. We recommend you use Hoverboard external packs, chargers and Superchargers, but still offer connector components and instructions to allow you to venture beyond.

How much energy does music use?

The energy music takes to play, even loudly through the Hoverboard, is negligible.

How much energy does lighting use?

Hoverboard lighting can impact range between 5 and 10 percent.

Is there any regularly scheduled maintenance I should perform on my Hoverboard?

The Hoverboard’s only moving part is the wheel. You should regularly lubricate the seals and replace them when they wear-out. Also, you will from time-to-time, need to change the tire for a new one, as well as the skid-plates as they wear.

What if my Hoverboard gets wet? What if it is entirely submerged?

Water-splash on the Hoverboard should be fine. Before riding on wet pavement or in the rain, you should be absolutely sure your wheel-seals are in perfect shape. If a Hoverboard gets totally submerged, it must NOT be turned-on. If there is suspicion or evidence of water incursion, then the Hoverboard should be taken apart and dried-out. Then, once fully dried, reassembled and tested.

Do I need to worry about dust, sand or mud?

Yes, it is important that the wheel seals be in perfect shape to cope with dust, sand or mud, and it is still not recommended that the Hoverboard be used in such environments. The Hoverboard is extensively sealed, but only when every seal is performing absolutely perfectly will it be impervious to water.

Is there any kind of riding surface I might encounter that would interfere with the Hoverboard’s sonar or sensors—in other words, its ability to work properly?

Not really. Basically, any surface the Hoverboard could ride on would be very conducive to the sonar technology. In addition to the sonar, the Hoverboard has gyro and gravity sensors that ensure a smooth and even ride.

How do I replace a tire?

To replace a tire, remove the two tire shields, then with four screws, remove the central Drive Unit by simply sliding out the bottom of the Hoverboard. The tire is clamped on both sides by rings. Remove these rings and the tire can be pulled off and replaced. Screw the rings back on, plug the drive unit back into the Hoverboard deck, reinstall the four screws, and return the tire shields. All the screws for this procedure are the same type and length, 6-32x1/2 Socket Head, so you don’t have to worry about mixing them up.

Are there different treads available for off-road use?

We are experimenting with different tire-types. Solid, Polyurethane tires give the best “carving” experience on pavement, but pneumatic tires provide the smoothest ride and operate on dirt paths. We are working to develop a pneumatic tire with a special profile that combines both excellent handling as well as smooth performance on rough surfaces. All solutions being designed and evaluated will be compatible with the standard Hoverboard Drive Unit.

I’ve read that the Hoverboard is “modular” and upgradeable. What does that mean? What are some things I might be able to upgrade in the future?

The Hoverboard represents a big investment and we have designed it to protect our early adopters from early obsolescence. That is why we have first, taken the extra time and invested the extra effort to deliver a 3rd generation product 1st. Still, we expect to continue making significant advances and so have made the Hoverboard modular and user-serviceable to protect our early adopters from their early-purchased boards from going obsolete. New, more advanced components will be designed for easy user-retrofit. We will be working on different types of battery solutions and potentially a range of Drive Unit power levels as well as solutions that may offer lower weight. Any of these as well as other components can be purchased and easily swapped-in by the Hoverboard owner or a friend who is handy with a screw-driver and can read a 1-2-3 guide.

How can I keep up with the latest Hoverboard modular offerings and upgrades?

Make sure you enter your email address at www.hoverboard.com and you will be alerted to all new product developments.

Why would someone customize their Hoverboard?

In the beginning, Hoverboards will all be the same, but over time, we will be making improved modules that even the earliest Hoverboard owners will be able to purchase and install themselves. As can be seen by the specifications, and any comparison between the Hoverboard specifications and those of other personal electric vehicles, we have NOT left a lot of room to improve – but technologies themselves are changing and advancing with every year and we will make sure that EVERY Hoverboard out there will be able to keep pace with these breakthroughs WITHOUT the need to repurchase an entirely new unit, at least for a reasonable period of time. Our objective is to make sure no Hoverboard becomes obsolete before its time.

Can anyone take a Hoverboard apart and put it back together? Is that safe?

To break a Hoverboard down and reassemble it, you should have some basic experience with simple tools, especially a screw-driver. It is important to have fundamental understanding about screws and to know what is too-loose and what is too-tight. Too loose, and the screw can walk itself out over time, and too tight can damage the thread strip the head or cause it to break-off. “Snug” is what you are after, and there is a broad range of snug, so it is actually the easiest setting. If none of this makes sense to you, you should probably get training, enlist the help of someone else, or use the factory for service. Beyond that, all the screws are the same, and same-length, 6-32 x ½ Socket-Head, so mixing them up is not an issue. Also, the design is forgiving of missing screws here and there, or loose screws, although you shouldn’t knowingly ride a Hoverboard with a known loose or missing screw. To create an unsafe condition, you would have to venture very far into the no, or loose-screw zone. The Hoverboard components will not fit together in a “wrong” way, so when you are done reassembling, if there are simply no extra components outside – that is a good sign you did it correctly. Written and YouTube guides will make you more familiar and comfortable, and the Hoverboard also has extensive self-diagnostics.

Will taking my Hoverboard apart void the warranty?

Your warranty will not void just “because” you took it apart, but repairing damage is chargeable and so if you damage your Hoverboard or its components in such a way the factory is required to intervene, then it should be expected there will be some expense.

What is Hoverscript? How does it work?

Hoverscript is a simple programming language that lets the owner customize the operation of their own Hoverboard where desired. The Hoverscript language is patterned after “BASIC” for easy learnability, even by total non-programmers. Superior script languages, like Python, offer more impressive programming power, but tremendously at the expense of greater complexity, and programming power beyond BASIC is not needed for Hoverboard purposes. Hoverscript is designed to enfranchise those programming for the very first time while also meeting the needs of the advanced programmer.

How do I customize the lighting display?

The phone apps offer many lighting customization options, but infinite freedom over lighting customization is found through programming the Hoverboard in Hoverscript.

What kinds of things can I control with Hoverscript?

Hoverscript runs in a computer inside the Hoverboard. Computers have various inputs, various outputs, and the relationships between the inputs and the outputs are established through programming. Programming in Hoverscript is easy with a small set of simple BASIC commands. There are no limits or presuppositions as to what an owner might like to do with this freedom, so here, simply, are just some of the inputs and outputs (the rest is up to you):

Hoverboard Inputs:

  • The Rider's Weight
  • Speed
  • Linear Acceleration (in all three axes)
  • Rotational Acceleration (in all three major planes)
  • Tilt
  • Sonar Values
  • User Buttons (at each end of the board)
  • Time
  • Current
  • Voltage
  • Power
  • Distance Traveled
  • Wheel Position

Hoverboard Outputs:

  • 32-Bit color in all lighted cosmetic features
  • Tuning coefficients
  • Charging rate
  • Bargraph Displays
  • Security Enable/Disable
  • Sounds
  • Music
Why is the Hoverboard so expensive?

These are the major reasons the Hoverboard was made as a high-end product:

1) Quality – The greatest cost driver for the Hoverboard stems from the choice to make the product of unprecedented quality. This has permeated every component choice and the benefits are greater up-time, seldom being stranded, and reduced maintenance costs, including shipping and other taxing logistics. Of course, quality adds up-front cost, but delivers tremendous savings over time.

2) Performance – While the Hoverboard may hold a position at the high end of purchase-price, part of the actual “value” can be found in looking at its ratios, like Range/$, Power/$, Power/Weight, Charge-time/Mile. The Industrial-Class BLDC Direct-Drive Servomotor is a major contributor to the unit cost, as is compactness of the design. Compressing the Drive Unit into a narrow disk shape with maximum heat dissipation out the stationary, ribbed side-walls drove us to some very expensive, large-diameter “Ring Bearings”. You see the benefit borne out in the Power to Volume and Power to Weight ratios, as well as the virtually SILENT operation. Bottom-line, it is more money, but it is much more product to the point where based on the overall superior ownership experience, the Hoverboard actually delivers the best overall value.

3) User Serviceability – The Hoverboard’s most apparent novelty is the surfing-on-land experience, but deeper than that, what sets the Hoverboard so completely apart from any remotely similar product is that it is designed to be User-Serviced, and beyond that, even User-Enhanced. Anyone who is reasonably handy with tools can break the Hoverboard down into its individual components and put it back together. Wear out a tire? Scratch the LCD? Gash the deck? – Don’t torture yourself with that terrible feeling that you’ve done something wrong or made a mistake that will be staring you in the face forever, or force you to “send it back again…”. Feel the power of being in control. Wake-up to an entirely new ownership experience – that you own your Hoverboard; it doesn’t own you. Just buy the cheap piece-part that it needs, and swap it out yourself. Make your Hoverboard look new again, any time you want. I can tell you first-hand, the very first time you take your Hoverboard completely apart and put it all back together, you thereafter relate to it in a completely different way; it truly becomes YOURS. What’s more, you can even program it with our “Hoverscript” to be entirely your personalized experience, mix and match components, upgrade components, evaluate options – whatever you can imagine. This capability has added cost to the Hoverboard’s development and some cost to each unit, but the post-purchase savings in money, anguish and hassle FAR OUTWEIGH the up-front additional cost. Don’t compare the Hoverboard’s purchase-price to that of other products. Look forward in time, and consider the total cost of ownership to truly understand the value. The Hoverboard delivers empowerment where other more typical products invoke frustration.

4) Future Proofing – Many people are surprised at how mature the Hoverboard design seems to be. This is no accident. What we chose to do was develop a 3rd generation product FIRST. This was costly in both Effort and Time. Products that don’t do this, however, end up rewarding their most precious “Early Adopters” with FAST OBSOLESCENCE. It saddens us to be the first to buy something only to find out that if we had just waited, we would have gotten something better. At Hoverboard Technologies, we don’t see ourselves as selling a product; we see ourselves as selling an overall experience with an emphasis on the ownership and usage period. That’s not just because we are “super-nice” (although we definitely are). Our BRAND and what it means in the marketplace are what are what we wish to build next. Fast Obsolescence is terrible and to eliminate that as best we could we made two major investments. First, we future-proofed each individual component. You may have noticed us going a little “overboard” on each aspect, from charging, to range, lighting, etc. We did that for one major reason – we wanted to deliver one great product from the very beginning – fully great from the very first day, so THAT configuration would LONG SURVIVE any foreseeable cause of obsolescence. Second, we did what we described before, we made the Hoverboard modular and User Serviceable so the owner could absorb improvements into their original investment, without being left out, or having to buy an entirely new product in the near future. So when you consider the cost of the Hoverboard, consider the cost of buying two or three of something else. Then also consider the after-purchase value of OTHER products who’s manufacturers work diligently, albeit unintentionally, to render the unit you bought - tired and obsolete.

Service – We have to admit, the Hoverboard team started with some “old timers”. We remember, ‘back in the day’, when companies were more interested in their ongoing relationship with their customer than in focusing on simply getting that first-time buy. There is a reason many companies today have no address on their website, and sometimes even no phone number. By reducing the ways a customer can contact the company, there are tremendous short-term cost savings that can be directly made to reduce the list price of the product. Part of the Hoverboard’s price is simply to maintain the infrastructure to offer the greatest possible level of customer service. We don’t hold you off with just an email address or web-form. At the same time, we realize that you might consider this good OR bad. Whether we realize it or not, all of us are constantly voting with our pocket-book and often for the poorest possible experience or service. We search out the lowest possible air-fare, and then complain that the seats are crammed together or that the service is awful. Or, we say, “that’s fine, I just want to get from point A to point B”, which is maybe wiser, but still not what we are about at Hoverboard Technologies. As you might expect, the Hoverboard is about the journey, and we have simply chosen to position ourselves so that the total Hoverboard Journey is FIRST CLASS.